Philippines staffing guide
What e-commerce order work can a Philippines virtual assistant own?
A boundary-led guide to status checks, customer updates, and returns intake.
Key takeaways
- Separate status from refund authority.
- Record shipping exceptions.
- Give truthful next steps.
Use observable order states
Check paid, packed, shipped, or awaiting-information states and send approved updates. Do not turn a delay into a delivery promise.
Route returns
Preserve order, item condition, policy window, and requested remedy. Refunds, replacements, and exceptions belong to the operator.
Reconcile the queue
End a shift with open cases, blocked orders, promises, and next owner actions.
Questions for the hiring call
"I want help with these tasks first: [tasks]. Here are examples of good work. Here is what you should send back for approval. Can you show me how you would handle the first three items?"
Use this on a call with a Philippines staffing provider or Filipino freelancer. It keeps the discussion on the work instead of broad promises.
FAQ
Should the assistant change inventory?
Only under a documented rule; otherwise flag the discrepancy.
Sources
Use these references for background. Ask a qualified adviser about legal, tax, security, or worker-classification questions that apply to your company.
- National Institute of Standards and Technology: small-business security context